Last Updated: 15 October 2026
At Kalabhachandanam, we aim to deliver your orders safely and conveniently. Please review our shipping and delivery terms before placing an order.
1. Shipping Locations
We deliver our products to serviceable locations across India, subject to courier availability.
Delivery availability may vary depending on your location and the courier service operating in your area.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
You will be notified if an unexpected delay significantly affects your order.
3. Estimated Delivery Time
Estimated delivery times after dispatch are:
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Kerala: 2–5 business days.
These are estimates, not guaranteed delivery dates. Delivery may take longer due to courier delays, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Free shipping may be offered for selected locations, products, promotions, or qualifying orders. Any applicable conditions will be communicated on our website or in the relevant offer.
5. Order Tracking
Where tracking is available, shipment details or a tracking link will be shared through the contact information provided with your order.
Please allow time for tracking information to become active after dispatch.
6. Incorrect Address and Delivery Attempts
Customers are responsible for providing an accurate shipping address, phone number, and other required delivery details.
If a package cannot be delivered because of incorrect information, the recipient is unavailable, or delivery attempts are unsuccessful, the courier may return the shipment to us.
Additional shipping charges for re-delivery may apply where permitted and communicated to the customer.
7. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number. We will check the shipment status and help you with the next steps.
Delivery timelines may be affected by circumstances outside our control. We will make reasonable efforts to assist with delayed or missing shipments.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Include your order number and clear photographs or a video showing the product and its packaging. We will review your request and determine an appropriate resolution in accordance with our Refund and Cancellation Policy and applicable law.
Please retain the original packaging until your request has been reviewed.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been packed or dispatched.
Approved cancellations and eligible refunds will be handled according to our Refund and Cancellation Policy.
10. Contact Us
For shipping and delivery enquiries, please contact:
Business Name: Kalabhachandanam
Email: kalabhachandanam@gmail.com
Phone: +91 90379 3223
Please include your order number when contacting us about an existing order.