Last Updated: 15 October 2026
At Kalabhachandanam, we aim to provide our customers with a smooth and satisfactory shopping experience. Please read our refund, return, and cancellation terms before placing an order.
1. Returns and Refunds
Due to the nature of fragrance products, we generally do not accept returns or offer refunds for products that have been opened, used, or damaged after delivery due to customer handling.
However, if you receive a damaged, defective, incorrect, or missing product, please contact us so we can review the issue and provide an appropriate resolution.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect:
-
Contact us within 48 hours of delivery.
-
Provide your order number and registered contact details.
-
Share clear photographs or a video showing the product and its packaging.
After reviewing the request, we may offer a replacement, refund, or another suitable resolution, depending on the circumstances and applicable law.
Please retain the original product and packaging until your request has been reviewed.
3. Order Cancellation
Cancellation requests must be submitted as soon as possible after placing an order. Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
If a cancellation is approved before shipment and payment has been collected, the eligible amount will be refunded to the original payment method.
4. Refund Processing
Once a refund is approved, it will be initiated through the original payment method, where applicable.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.
We will communicate any relevant refund updates using the contact details provided with your order.
5. Non-Refundable Situations
Refunds or returns may not be available for:
-
Products that have been opened or used, except where required by applicable law.
-
Change of mind or incorrect product selection.
-
Damage caused by improper handling or use after delivery.
-
Requests submitted without sufficient supporting information.
These exclusions do not limit any rights you may have under applicable consumer protection laws.
6. Missing or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us with your order number. We will check the shipment status and assist you with the next steps.
7. Contact Us
For refund, return, or cancellation assistance, contact us:
Email: kalabhachandanam@gmail.com
Phone: +91 90379 32233
Please include your order number in all refund or cancellation enquiries.