Last Updated: 15 October 2026
At Kalabhachandanam, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase our products, or contact us.
By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
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Full name
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Billing and shipping address
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Email address
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Phone number
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Order and purchase details
Payment Information
Payments are processed through third-party payment providers. We may receive payment status, transaction references, and related order information. We do not intentionally store your complete payment card details on our website.
Technical Information
We may automatically collect certain information, including your IP address, browser type, device information, pages visited, and website usage data through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders.
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Arrange shipping and delivery.
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Send order confirmations and delivery updates.
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Respond to customer enquiries and provide support.
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Process eligible returns, refunds, or replacements.
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Improve our website, products, and shopping experience.
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Detect fraud, prevent misuse, and protect our business.
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Send promotional messages and offers where permitted by applicable law and your preferences.
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Comply with legal, tax, accounting, and regulatory requirements.
3. Payments and Transactions
We may use third-party payment gateways to process online payments. Your payment information is handled according to the privacy and security policies of the relevant payment provider.
We do not control the independent privacy practices of third-party payment services. Please review their policies before submitting payment information.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
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Shopify, which provides our e-commerce platform.
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Payment gateways that process transactions.
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Courier and logistics companies that deliver orders.
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Website analytics and technical service providers.
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Customer support and communication services.
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Legal or government authorities where disclosure is required by law.
These parties may process information according to their applicable terms, privacy policies, and legal obligations.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, improve performance, and support marketing activities.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no online system or electronic transmission can be guaranteed to be completely secure.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where legally permissible.
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Withdraw consent for certain processing activities.
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Opt out of promotional communications.
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Raise concerns or submit a privacy-related complaint.
To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing your request.
8. Promotional Communications
If you receive promotional emails or messages from us, you may opt out using the unsubscribe option provided or by contacting us directly.
Even if you opt out of marketing communications, we may still send essential messages relating to your purchases, payments, shipping, or customer service.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, or messaging applications such as WhatsApp.
These services may have their own privacy policies and terms. We are not responsible for the privacy practices of websites or services that we do not operate.
10. Children's Privacy
Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage customers to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Brand: Kalabhachandanam
Email: kalabhachandanam@gmail.com
Phone: +91 90379 32233
Website:www.kalabhachandanam.com
We will review and respond to privacy-related requests in accordance with applicable law.